FAQs

Q: When will my order ship?

A: Your order will ship within 7-10 business days.

 Q: How will my order ship?

A: It will be shipped USPS first class mail or priority mail.

Q: Is RubberMoon an Angel company?

A: Yes we are! You have permission to use our images in creating handmade items for sale. You may sell your handmade items but must not claim the images as your own. Your items for sale must be handmade and not mechanically or mass produced. We appreciate credit to the artist and/or company. The copyrights of these images belong to RubberMoon Art Stamp Company and may not be sold or redistributed in any form. You may not use our images for print on demand services such as Cafepress or Zazzle, etc. You may not sell or give these images as digital files or printed sheets. Please don't be a copycat. Respect the © copyright! 

Q: Where can I purchase RubberMoon stamps?
A: Of course you can purchase RubberMoon stamps right here on our website, but there are many fine retailers that carry our products, too! Check out our list of retail partners to see if a store near you sells RubberMoon products. 

Q: How can I become a retail partner?

A: We love our retailers and invite you to partner with us! If you own a store and would like to sell RubberMoon stamps, please contact us by e-mail at rubbermoonstamps@gmail.com or by phone at (314) 750-9975. 

Q: What is your return/exchange policy?

A: See also below for detailed return policy. We do not accept returns on stamps but if your product is defective, we will gladly exchange it for a new one. If there is another problem with your purchase, please contact us and we will do our best to make you a happy stamper! We strive to give over the moon customer service!

Digital Products:

Can I sell cards I make with RubberMoon Art Stamp Co. images?
Yes. RubberMoon is an Angel Company which means you are free to sell the cards you make with our images. Please give credit for image. 

What you are not permitted to do
With each purchase, you will receive a copy of our copyright terms and conditions. This states you may not redistribute RubberMoon Art Stamp Co. images, including sharing, copying, lending or reselling them. RubberMoon Art Stamp Co. images are for card making/scrapbooking personal use only and are not to be made into physical rubber stamps, die-cuts or any other derivative product, including card-making kits to sell yourself.

Although you are purchasing our digital images, you are not purchasing the rights for reproducing the artwork, the characters or the digital images in any way. You may only use them for your hand made craft projects on a small scale, ie no mass production in any way.

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Returns
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rubbermoonstamps@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We strive to provide the very best customer service. If there is ever a problem with your purchase please contact us and we will work hard to come to a solution.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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